Smocked Frill Trim Ruffle Hem Dress

Shipping

STANDARD U.S. SHIPPING

Orders are estimated to arrive in 7-10 BUSINESS DAYS.

Standard shipping rate $12.95

Priority shipping rate $17.95

Express Shipping rate $26.95

Spend Over $100 To Receive Free Standard U.S. Shipping.

The shipping time for all orders are between 7-10 business days.

ORDERS PLACED ON FRIDAY will not be processed until Monday as our warehouse is closed on Saturday + Sundays.

PO BOX & APO  U.S. Addresses will be shipped via USPS. We do not ship to international PO boxes.

VICRI IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES// If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order. 

VICRI BOUTIQUE RETURN POLICY.

We offer returns for STORE CREDIT ONLY WITHIN THE 7 DAYS FROM THE DATE OF RECEIVING YOUR ITEMS.

Please review sizing chart and item measurement before placing your order.

Restocking fees may apply! You have 7 days from the date of fulfillment to return all eligible items. The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit never expires. All merchandise must be unwashed, unworn, and in original condition. Please include the Packing Slip with all eligible items authorized for your return in the return package. Additional items not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. Store credit cannot be applied to a future purchase until the return is processed.

We are experiencing some delays due to COVID19. We are working hard to make sure all orders are fulfilled within the expected time.

Please review sizing chart and product measuments before placing order.

Vicri will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label within the 7 days from the date of fulfillment for the return to be eligible. We do not accept exchanges of any kind!!!!!

You have 7 days from the date of fulfillment to return all eligible items and return will be given in a from of an ONLINE STORE CREDIT.  The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit never expires. All merchandise must be unwashed, unworn, and in original condition. Please include the Packing Slip with all eligible items authorized for your return in the return package. Additional items not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. Store credit cannot be applied to a future purchase until the return is processed.

FINAL SALE, FLASH SALE, and STYLE STEAL items are NOT eligible for Returns or Exchange

Below are the categories in which your item will be FINAL SALE:

All AccessoriesBodysuits + Intimates JewelryHatsScarvesHandbagsBeltsFashion Face CoveringsSwim Items

Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.) Orders returned without meeting the above criteria  WITHIN THE 7 DAYS PERIOD WILL BE subject to a 20% restocking fee or we may decline the entire return. Shipping and handling charges are non-refundable. 

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 

To be eligible for a return, RETURN MUST BE INTIATED WITHIN THE 7 DAYS OF FULLFILLMENT, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vicrillc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vicrillc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded WITH AN ONLINE STORE CREDIT. Please remember it can take some time to process and YOU WILL BE NOTIFY ONCE THE STORE CREIDT IS READY.

To initiate your return please email us at vicrillc@gmail.com WITHIN THE 7 DAYS OF FULLFILMENT.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES

We DO NOT cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses, and PO Box Addresses, so please send your Return to:

Returns Department

17300 Railroad Street, Unit D

City of Industry, CA 91748

 . Include your Invoice + Eligible Items in the Return Package and obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for our Team to process, then we will email you an E-Gift Card with store credit. We are NOT able to Process Exchanges for International Orders.

COMMON RETURN QUESTIONS

HOW DO I INITIATE A RETURN?

To initiate a return, email us at VICRILLC@GMAIL.COM Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back! 

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift Card within 3-5 business days of the delivery of your Return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

HOW DO I INITIATE AN EXCHANGE?

Returns or exchange are eligible within the 7 days of fulfillment. Enter your email address in the box above to Start an Exchange. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Exchange.

Please note that we only offer Exchanges for the same item in a different size, if available, and you are only allowed an Exchange 1 Time Per Item. Once your Exchange has shipped, you will receive an email with your tracking details.

Please allow 7-10 business days for the Exchange Request to be processed and shipped. 

WHAT IF MY ITEM IS DAMAGED OR  DEFECTIVE? 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away!